NAOURA GABKIKA Resume

AVAILABLE · DAKAR, SENEGAL · REMOTE

CloudOps Engineer

Cloud and IT Ops Engineer / Project Manager

I design and operate secure, highly available cloud infrastructure for mission-critical fintech systems — AWS, Terraform, automation and observability in service of production reliability.

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Naoura Gabkika — AWS Certified Solutions Architect Professional

About

CloudOps engineer based in Dakar, with hands-on experience running mission-critical fintech systems that process hundreds of thousands of transactions every day.

I started out in IT support before moving into cloud and DevSecOps, with a strong focus on secure, automated and resilient infrastructure.

Today I work with AWS, Terraform and Python to build scalable, reliable, production-ready systems for banking and fintech clients.

My goal: become a cloud security expert and contribute to high-impact international projects.

EXPERTISE

Areas of expertise

Cloud & AWS Architecture

Designing and operating highly available cloud architectures for critical workloads — 15+ fintech APIs at 99.8% uptime.

  • EC2 · ECS · EKS
  • RDS · Aurora · DynamoDB
  • VPC · Route 53
  • CloudFront · S3

Cloud Security & DevSecOps

Zero-Trust, least-privilege IAM, KMS encryption, GuardDuty, Security Hub, WAF. pfSense firewalls, Snort IDS/IPS, ISO 27001 / PCI-DSS compliance.

  • IAM · KMS
  • GuardDuty
  • WAF · Shield
  • pfSense · Snort

DevOps, IaC & Automation

End-to-end infrastructure as code: Terraform, Ansible, CloudFormation. CI/CD with Jenkins and GitHub Actions. Python and Bash tooling to eliminate manual work.

  • Terraform · Ansible
  • GitHub Actions
  • Docker · K8s
  • Python · Bash

SRE & Observability

Full observability stacks: Elastic Stack, OpenSearch, Grafana, Prometheus, CloudWatch. Fintech depth — Mobile Money APIs, microservices, high availability.

  • Elastic Stack
  • Grafana
  • CloudWatch
  • Zabbix

Incident & Problem Management

ITIL-aligned L2/L3 incident response for fintech platforms: triage, escalation paths, war rooms, root-cause analysis and post-mortems. 95% of critical incidents closed within the 4-hour SLA.

  • ITIL V5
  • On-call · Escalation
  • RCA · Post-mortems
  • SLA & KPI reporting

Project Management & Jira

Running cloud migration and infrastructure projects end to end — scoping, planning, stakeholder reporting and delivery. Agile ceremonies, backlog grooming and sprint tracking in Jira.

  • Jira · Confluence
  • Scrum · Kanban
  • Roadmapping
  • Stakeholder reporting

Service Desk & ITSM

Ticket lifecycle ownership from intake to resolution: queue prioritisation, change and problem records, runbook and knowledge-base authoring so recurring issues stop recurring.

  • Jira Service Management
  • GLPI
  • Change management
  • Runbooks · KB

CAREER

Professional experience

Jan 2026 – Present

SYLVERSYS

Dakar, Senegal

IT Engineer & Project Manager

  • Lead AWS and Azure cloud projects for strategic banking and fintech clients, from scoping through production.
  • Design and deploy secure cloud architectures, including an Odoo ERP hosted on AWS for enterprise clients.
  • Administer Azure infrastructure for financial institutions — high availability and regulatory compliance.
  • Own L2/L3 CloudOps: IAM, monitoring, automation, governance and SLA adherence.

Feb 2023 – Dec 2025

BIZAO

Dakar · Pan-African fintech

L2-L3 IT Operations Engineer

  • Operated 15+ Mobile Money APIs at 99.8% uptime using OpenSearch, Elastic Stack and Grafana.
  • Monitored 500K+ daily transactions; cut service interruptions by 40%.
  • Automated alerting and runbooks, reducing MTTR from 120 min to 30 min (−75%).
  • Resolved 95% of critical incidents within the 4-hour SLA.

Apr 2021 – Feb 2023

REGIE SEN

Dakar, Senegal

IT Manager

  • Designed and deployed secure network architectures at 99.5% availability.
  • Rolled out pfSense firewalls and Snort IDS/IPS, reducing security incidents by 80%.
  • Authored the IT security policy aligned with ISO 27001.
  • Automated patch management across Linux and Windows estates.

Aug 2020 – Apr 2021

B-ONE EXPERTISE

N'Djamena, Chad

Junior IT Consultant

  • Monitored network infrastructure and handled L1/L2 user support.
  • Deployed DLP solutions for enterprise clients and delivered technical training.

CERTIFICATIONS

Certifications

  • AWS Certified Cloud Practitioner

    CLF-C02 · Nov 2025

    Earned

  • AWS Certified Solutions Architect – Associate

    SAA-C03 · Dec 2025

    Earned

  • AWS Certified CloudOps Engineer – Associate

    SOA-C02 · Apr 2026

    Earned

  • HashiCorp Certified: Terraform Associate

    003 · Jun 2026

    Earned

  • AWS Certified Solutions Architect – Professional

    SAP-C02

    Earned

  • Microsoft Certified: Azure Fundamentals

    AZ-900

    Earned

  • Microsoft Certified: Azure Administrator Associate

    AZ-104

    Earned

  • Microsoft Certified: Azure Solutions Architect Expert

    AZ-305

    In progress

  • AWS Certified DevOps Engineer – Professional

    DOP-C02

    In progress

  • AWS Certified Security – Specialty

    Cloud security

    In progress

  • Linux Foundation Certified System Administrator (LFCS)

    Linux system administration

    In progress

  • ITIL V5 Foundation

    IT service management

    In progress

BACKGROUND

Education & languages

DEGREES

2018 – 2020

MSc in Information Systems Security

ESMT — Dakar, Senegal

2015 – 2018

BSc in Telecommunications & Computer Science

ESMT — Dakar, Senegal

2015

Scientific Baccalaureate

Lycée Hérédité — N'Djamena, Chad

CONTINUING EDUCATION

  • Professional English — British Council, Dakar
  • Cisco CCNP Enterprise (120h)
  • Python for system administration (40h)
  • DevOps & CI/CD best practices (48h)
  • CompTIA Security+ bootcamp

LANGUAGES

FrenchNative · C2

EnglishB1+ → B2

ArabicA1

CONTACT

Let's build reliable systems together.

Cloud Architecture · IT Ops · SRE · Fintech infrastructure
Open to architecture reviews.

gabkikanaoura@gmail.com +221 765120369 LinkedIn